To provide our guests with the recommended 2 metres of physical distance; we are asking you to remain outside of our reception area at pick up and drop off times. We are only allowing staff and dogs to enter our facility at this time.

When you arrive for your scheduled appointment, we will greet you and your dog outside, were we will bend down and attach our leash onto your dog’s collar. We will then stand up and step back 2 meters, while you unattach your leash. Maintaining a leash on your dog, at all times. We will then guide your dog into our facility.

The goal here goes beyond keeping 2 metres, it is also to not handle anything each other has touched. We do also ask that you wear a mask. If you are uncomfortable with the procedure, please let us know. We would happily discuss what other options we can find that may be more comfortable.